Ni Hao Helan’s Privacy Policy

By contacting or booking with us, you agree to that Ni Hao Helan may use and disclose the personal information you provide about you and other people travelling with you for the following purposes:

  • Booking (which may include passing your information to third party suppliers)
  • Internal market research and analysis
  • Improving customer service
  • Detection and prevention of fraud or other crime (which may include providing your information to organisations such as banks, credit card companies and the police)
  • Compliance with legal requirements (which may include passing your information to public authorities like customs and immigration)
  • Marketing contact by means of email or WeChat to provide you with our newest offer

We may also record your telephone calls for training and quality purposes.

If you have made booking with us via our website, or have chosen a method of contact, we will use the address you provided to send you your travel document and any information update about the booking. We are entitled to assume that the contact address you provided is correct and that you understand and accept the risks associated with using this form of communication.